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Refunds and Cancellation Policy


If we receive an order that we are unable to fulfil, we will contact you with an explanation and then refund your credit card within 48 hours.

Cancellation of Orders:

If you place an order and then decide to cancel it you must place a phone call to us immediately on +649 445 8247 [International Customers] or 09 445 8247 [New Zealand Customers]

Unfortunately e-mail messages are not always received timely and sometimes not at all. Please make certain that you are sure of your purchase before placing your order as we are not responsible if we have processed your order and have not received your cancellation request.

If your telephone cancellation is not received before your order is processed we will consider, at our discretion, refunding your payment on the following conditions:

  • That the goods have been returned to us at your own expense in saleable condition.
  • That you wait until we have received the goods before processing your refund.
  • That you accept a 15% re-stocking fee.
  • That you accept a NZ$10 re-delivery imposed by our Shipper (Quantium Solutions)

This is the web site of NZ-Online-Pharmacy.com, a division of Belmont Pharmacy Limited.

Our physical & postal address is as follows:

Belmont Pharmacy Limited
143 Lake Road,
Auckland 0622,
New Zealand.