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Delivery Times

Our FREE WORLDWIDE SHIPPING offer uses Quantium Solutions' Global Mail which is an UNTRACKED, International Air Mail Service that we have found to be very reliable for delivering to our overseas customers.

In New Zealand we almost always use Fastway Couriers which is a Tracked Service

For NZ Post Office Boxes - We can use NZ Post

Delivery times vary depending on location and season. Delivery times are often slower in Late November and December due to an increased workload bought about by Christmas deliveries.

Here is a guide to approximate delivery times to your region:
New Zealand - 1 to 3 days - Tracked via Fastway Couriers
Australia - 3 to 6 days.
Asian & Pacific island countries - 8 to 11 days.
Canada - 12 to 21 days (sometimes longer).
India - 11 - 20 days
European countries - 7 to 12 days.
United States of America - 6 to 11 days.

Sometimes an interception of your parcel by Customs may slow your delivery time down. If you have not received your parcel within 14 working days from receipt of our shipment notification e-mail please contact us for advice.

We are NOT responsible for any delay or seizure By the Customs Department of your Country.

Our FREE SHIPPING offer does NOT include any applicable Customs Duty at entry to your Country.

Our Free World Wide Shipping is our default service & uses the destination Country's Postal Service.

This service is FREE & reliable, but is not tracked & is slower. as all parcels must first clear Customs at the airport of entry as non-priority mail before being released to your local Postal service.

The Express Courier is Tracked & is Quicker

Express Courier Option 1 - EMS (Express Mail Service)

We can use EMS (Express Mail Service) we we reduce the EMS quoted price by the amount we would have paid under our Free Shipping Offer.

Note that this EMS charge is variable dependent on the weight of the parcel & the country to which the parcel is being couriered - We charge a standard fee of NZ$20 and then will REFUND back to your Credit Card any excess cost between the $20 paid & the actual EMS price charged.

Click here for a link to the EMS pricing guide - EMS is the International Courier Option on this link

Express Courier Option 2 - DHL Express - Click here

We charge a standard fee of NZ$20 for any parcel up to 1 Kg in weight

Parcels of 1.01 Kg will be charged as 2 x $20 = $40

Parcels of 2.01 Kg will be charged as 3 x $20 = $60