All GoodAir Returns/Faults will now be handled directly by GoodAir.
We have been informed that GoodAir would now like all customers to directly contact them with any Faults or Guarantees
"New piece of information regarding the charging, the device needs to be turned off in order for it to properly charge.
To turn the device fully off you need to hold down the on/off button.”
RETURNS AND WARRANTY
STEP 1:
Customer contacts support first at support@goodairnosebuds.com
Our support team will help ensure correct use, diagnose the issue, and try to resolve it quickly.
STEP 2:
Issue can't be resolved
Customer returns the product to the store. Proof of purchase is required.
STEP 3:
Choose the best option
Replacement or Refund
WARRANTY
Covered:
Repair or replacement of defective parts (at Goodair's discretion), faults from normal use and proper maintenance
Not Covered:
Damaged from misuse, abuse, or improper handling; unauthorized repairs or modifications; cosmetic damage or normal wear and tear; consumable parts (like batteries) unless the failure is due to a defect.
Customer returns to the store with proof of purchase and a description of the issue. The store then contacts their supplier to progress the claim. If the fault is veriļ¬ed, Goodair repairs or replaces at no cost.
Goodair Nosebuds also come with a 30-day money-back guarantee, separate from this warranty; full detail on what it covers and how customers start a return is in Customer FAQ & Support.
Full detail: goodairnosebuds.com/pages/warranty